Gas Log Articles

Are Vent Free Fireplaces Dangerous?

Are Vent Free Fireplaces Dangerous?

Are Ventless Gas Logs Right For You?

Are Ventless Gas Logs Right For You?

Selecting the Right Gas Log Options and Accessories

Selecting the Right Gas Log Options and Accessories

How To Understand Confusing Fireplace Terms

How To Understand Confusing Fireplace Terms

How to Find the Right Contractor to Install Your Hearth Appliance

How to Find the Right Contractor to Install Your Hearth Appliance

What to Know When Buying Gas Logs

What to Know When Buying Gas Logs

Gas Logs Buyers Guide

Gas Logs Buyers Guide

How To Clean Gas Fireplace Logs

How To Clean Gas Fireplace Logs

How To Find Your Serial Number Information

How To Find Your Serial Number Information

How To Measure For A Gas Log Set

How To Measure For A Gas Log Set

Natural Gas vs. Propane: What Are the Differences?

Natural Gas vs. Propane: What Are the Differences?

Why Can't I Find Parts For My Fireplace?

Why Can't I Find Parts For My Fireplace?

Reasons To Reconsider Hanging A TV Over A Fireplace

Reasons To Reconsider Hanging A TV Over A Fireplace

Ventless Gas Logs Buyer's Guide

Ventless Gas Logs Buyer's Guide

What Are BTUs?

What Are BTUs?

What Are Ceramic Fiber Fireplace Logs?

What Are Ceramic Fiber Fireplace Logs?

What Are Ceramic Refractory Fireplace Logs?

What Are Ceramic Refractory Fireplace Logs?

What Is An NFI Certified Technician?

What Is An NFI Certified Technician?

Which Gas Logs Are the Right Size for Me?

Which Gas Logs Are the Right Size for Me?

Have questions?

Our NFI-certified experts are here to help!

Customer Q&A with Product Specialists

Bruce L. from Hamden, CT asked:
We have a gas log unit with a remote starter. When the unit was installed in 2013 the remote starter lit the logs within a few seconds. It now takes 30 seconds. What can we do to get it to light more rapidly? We've had service men come, but the problem pe
We have a gas log unit with a remote starter. When the unit was installed in 2013 the remote starter lit the logs within a few seconds. It now takes 30 seconds. What can we do to get it to light more rapidly? We've had service men come, but the problem pe
Short of recommending another service call to have the pilot assembly thoroughly cleaned, another cause of such of a problem could be diminished gas pressure.
Answered by: Tyler M. - NFI Master Hearth Professional

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